Shipping & Store Policies

Stitched By Stacy

Shipping & Store Policies

All items are shipped within 3 days of purchase unless it is a custom order or made-to-order item. 

All packages are shipped USPS with tracking. 

Most items are shipped USPS First Class Mail.  Larger or bulkier items are shipped Priority Mail. 

PLEASE NOTE: During the rush of the holiday season, shipping times may be slower than normal.  

If you are in the Charleston WV area and would like to make arrangements for pick-up/delivery of your items, please reach out to us prior to placing your order at

Please reach out to us by email if you need to return an item.  

Items must returned undamaged to us within 14 days of purchase in order for a refund to be processed.  Shipping fees are not refunded. For items returned after 14 days, we will provide a store credit only.


All custom, personalized or made-to-order items must be paid in advance. 

Please contact us by email if you want to order a custom or personalized item.  Once we provide you with the price, a custom listing will be created for you so you will be able to make your payment.

Depending on the item(s), it may take 2 weeks to complete and ship to you, so please plan accordingly.  

Discounts do not apply to custom orders or personalized items.

No returns or exchanges for custom or personalized items.